Terms and Conditions

Welcome to Grubo. By accessing or using our platform, website, and mobile application, you agree to comply with and be bound by these Terms and Conditions.

1. Acceptance of Terms

By creating an account, placing an order, or using Grubo services, you agree to these Terms and Conditions. If you do not agree, please do not use our platform.

2. Services

Grubo provides an online food ordering and delivery platform that connects customers with restaurants and delivery partners.

3. User Accounts

• Users must provide accurate information during registration.
• Users are responsible for maintaining account security.
• Any unauthorized use of your account must be reported immediately.

4. Orders and Payments

• All orders are subject to restaurant acceptance and availability.
• Prices displayed on the platform may change without prior notice.
• Payments must be completed through approved payment methods or cash on delivery where available.

5. Delivery

• Delivery times are estimates and may vary due to traffic, weather, restaurant preparation time, or other factors.
• Grubo is not liable for delays beyond reasonable control.

6. Cancellations

• Orders may only be canceled according to our Cancellation Policy.
• Refund eligibility is subject to our Refund Policy.

7. Restaurant Responsibilities

• Restaurants are responsible for food quality, preparation, pricing, and compliance with applicable food safety regulations.

8. Delivery Partner Responsibilities

• Delivery partners must ensure timely and professional delivery of orders.
• Any misconduct may result in suspension or termination from the platform.

9. Prohibited Activities

Users may not:

• Use the platform for fraudulent purposes.
• Interfere with platform operations.
• Violate any applicable laws or regulations.

10. Intellectual Property

All content, trademarks, logos, and materials on Grubo are the property of Grubo and may not be copied or used without permission.

11. Limitation of Liability

Grubo shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform.

12. Privacy

User information is handled according to our Privacy Policy.

13. Modifications

Grubo reserves the right to modify these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of updated terms.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact Grubo Support through the Contact Us page.