Terms and condition
Terms and Conditions – Grubo
Last Updated: 9 August 2026
Welcome to Grubo. These Terms and Conditions govern your access to and use of the Grubo website, mobile applications, and related food ordering and delivery services. By accessing or using Grubo, you agree to these Terms and Conditions.
1. About Grubo
Grubo is an online food ordering and delivery platform that connects customers with restaurants and delivery partners. Restaurants are responsible for preparing the food they offer, while delivery partners may be responsible for collecting and delivering orders to customers.
2. User Accounts
Users must provide accurate and current information when creating an account. You are responsible for maintaining the confidentiality of your account and for activities performed through your account. Grubo reserves the right to suspend or restrict accounts involved in fraudulent, abusive, or unauthorized activity.
3. Orders
Customers are responsible for checking restaurant, food item, quantity, delivery address, contact details, pricing, and other order information before confirming an order. Once an order has been accepted or preparation has started, cancellation or modification may be restricted.
4. Prices and Payments
Prices displayed on Grubo may include food prices, delivery fees, service charges, taxes, or other applicable charges. The final payable amount will be displayed before an order is confirmed. Available payment methods may vary by location and order.
5. Cash on Delivery
Where Cash on Delivery is available, customers must pay the required amount when the order is delivered. Repeated refusal to accept legitimate Cash on Delivery orders may result in restrictions being placed on an account.
6. Food Preparation and Availability
Restaurants are responsible for the preparation, quality, ingredients, packaging, and availability of their food. Product images and descriptions may be for presentation purposes, and the actual appearance of food may vary.
Customers with food allergies or special dietary requirements should verify relevant information with the restaurant before ordering.
7. Delivery
Estimated delivery times are estimates and are not guaranteed. Delivery times may be affected by restaurant preparation time, traffic, weather, customer location, rider availability, or other circumstances outside reasonable control.
Customers must provide an accurate delivery location and remain reachable during delivery.
8. Delivery Verification
Grubo may use delivery confirmation methods, including delivery status information, customer confirmation, location information, or delivery proof such as a photograph, where applicable, to verify that an order has been delivered.
9. Cancellations and Refunds
Order cancellations and refunds are subject to Grubo's Cancellation Policy and Refund Policy. Refund eligibility may depend on the order status, restaurant preparation status, payment method, and circumstances surrounding the request.
Approved refunds may be returned through the original payment method, Grubo Wallet, or another available refund method, where applicable.
10. Wallet, Loyalty Points and Promotions
Grubo may provide wallet balances, loyalty points, referral rewards, discounts, coupons, or promotional offers. These benefits may be subject to eligibility requirements, validity periods, minimum order values, usage limits, and other promotional conditions. They have no cash value unless Grubo expressly states otherwise.
11. Restaurant Partners
Restaurants using Grubo are responsible for maintaining accurate menus, prices, operating hours, availability information and order preparation. Restaurants must comply with applicable food safety, licensing, hygiene, and business requirements.
12. Delivery Partners
Delivery partners must handle orders responsibly, follow applicable laws and platform requirements, and make reasonable efforts to deliver orders safely and accurately. Delivery partners are responsible for any cash collected from customers in accordance with Grubo's applicable cash-handling procedures.
13. Prohibited Activities
Users must not misuse Grubo, create fraudulent orders, abuse promotions or referral systems, attempt unauthorized access, interfere with platform operation, impersonate another person, or use the platform for unlawful purposes.
14. Account Suspension or Termination
Grubo may restrict, suspend, or terminate access where reasonably necessary due to fraud, misuse, repeated violations, security concerns, non-payment, or violation of these Terms.
15. Service Availability
Grubo does not guarantee that every restaurant, food item, delivery service, feature, or payment method will be available at all times or in every service area. Features may be changed, temporarily unavailable, or discontinued.
16. Limitation of Liability
To the extent permitted by applicable law, Grubo will not be liable for indirect or consequential losses arising from circumstances outside its reasonable control. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.
17. Privacy
Personal information is handled according to the Grubo Privacy Policy. By using the platform, users acknowledge that certain information may need to be processed to provide ordering, payment, customer support, and delivery services.
18. Changes to These Terms
Grubo may update these Terms and Conditions when necessary. Updated terms may be published through the Grubo website or applications. Continued use of Grubo after an update constitutes acceptance of the revised Terms, where permitted by law.
19. Contact Us
For questions, complaints, refunds, or support relating to these Terms and Conditions, please contact Grubo through the official support channels provided on the Grubo website or applications.
By creating an account, placing an order, registering as a restaurant or delivery partner, or otherwise using Grubo, you acknowledge that you have read and agreed to these Terms and Conditions.