Shipping policy

Shipping Policy

Shipping & Delivery Policy

At Grubo, we are committed to providing fast, reliable, and efficient food delivery services across Eswatini.

Delivery Areas

Grubo delivers to selected cities, towns, and service areas within Eswatini. Delivery availability may vary depending on restaurant location and delivery partner coverage.

Delivery Time

Estimated delivery times are provided during checkout and may vary based on:

  • Restaurant preparation time
  • Traffic conditions
  • Weather conditions
  • Delivery distance
  • Peak order periods

While we strive for timely delivery, delivery times are estimates and are not guaranteed.

Delivery Fees

Delivery fees are calculated based on:

  • Customer location
  • Distance from the restaurant
  • Order value
  • Promotional offers (if applicable)

Applicable delivery charges will be displayed before order confirmation.

Order Tracking

Customers can track their orders in real-time through the Grubo platform where available.

Delivery Responsibility

Customers are responsible for:

  • Providing accurate delivery information
  • Being available to receive the order
  • Providing a reachable contact number

Failure to provide correct information may result in delivery delays or unsuccessful delivery attempts.

Delayed Deliveries

Delivery delays may occur due to:

  • High order volumes
  • Traffic congestion
  • Adverse weather conditions
  • Restaurant preparation delays
  • Unexpected operational issues

Grubo will make reasonable efforts to keep customers informed of significant delays.

Failed Deliveries

An order may be considered undeliverable if:

  • The customer cannot be contacted
  • The delivery address is incorrect
  • The customer is unavailable at the delivery location

In such cases, refunds may not be available.

Order Verification

For security purposes, customers may be required to confirm order details before receiving their delivery.

Service Availability

Grubo reserves the right to suspend or limit delivery services in certain areas due to safety, operational, or regulatory reasons.

Policy Updates

Grubo may update this Shipping Policy at any time without prior notice.

Contact Us

For delivery-related questions or concerns, please contact Grubo Customer Support through the Contact Us page.

Grubo

Delivering Great Food Across Eswatini – Fast, Fresh, and Reliable. 🇸🇿🍔🚚