At Grubo, we understand that sometimes customers may need to cancel their orders. This Cancellation Policy explains when cancellations are permitted and how they are handled.
Customers may cancel an order if:
Once food preparation has begun, cancellation requests may no longer be accepted.
A restaurant may cancel an order if:
If a restaurant cancels a prepaid order, eligible refunds will be processed according to our Refund Policy.
Grubo reserves the right to cancel orders in cases such as:
Any eligible refunds will be processed accordingly.
Orders may be canceled if:
In such situations, refunds may not be available.
In certain circumstances, cancellation fees may apply if:
Any applicable fees will be communicated during the cancellation process.
Approved refunds resulting from canceled orders will be handled according to the Grubo Refund Policy.
Repeated misuse of order cancellations may result in temporary suspension or permanent restriction of account access.
Grubo reserves the right to update this Cancellation Policy at any time without prior notice.
If you have any questions regarding order cancellations, please contact Grubo Customer Support through the Contact Us page.
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