Last Updated: 9 August 2026
Grubo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Grubo collects, uses, stores, and shares information when you use our website, customer application, restaurant application, delivery partner application, and related services.
By using Grubo, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use Grubo, we may collect information including:
2. Location Information
Grubo may collect and process location information when necessary to provide location-based services.
For customers, location information may be used to identify the delivery address, determine service availability, display nearby restaurants, calculate delivery-related information, and help delivery partners complete orders.
For delivery partners, location information may be used to support order assignment, navigation, pickup and delivery operations, and order tracking.
Location access depends on device permissions and applicable app functionality.
3. Camera and Photos
Grubo applications may request camera or photo access when required for features such as profile images, restaurant information, food images, documents, or proof of delivery.
Delivery partners may be required to take a photograph as proof that an order has been delivered. Such images may be associated with the relevant delivery or order record.
4. How We Use Your Information
We may use collected information to:
5. Payments
When electronic payment methods are available, payment transactions may be processed through third-party payment service providers.
Grubo may receive transaction information such as payment status, transaction reference, amount and payment method. Sensitive payment credentials may be processed directly by the relevant payment provider rather than stored by Grubo.
Cash on Delivery information may also be recorded where this payment option is available.
6. Social Login
Grubo may allow users to sign in using supported third-party authentication services, such as Google, Apple or Facebook.
When a user chooses social login, Grubo may receive information authorized by the user and provided by that service, such as name, email address and account identifier.
The information received depends on the permissions and privacy settings of the relevant provider.
7. Push Notifications
Grubo may send push notifications relating to orders, delivery updates, account activity, promotions, wallet activity, restaurant operations and other relevant services.
Users may manage notification permissions through their device settings where supported.
8. Sharing of Information
Information may be shared only where reasonably necessary to operate Grubo.
For example:
Grubo does not sell users' personal information to third parties for money.
9. Data Security
Grubo uses reasonable administrative and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.
However, no internet-based service or electronic storage system can guarantee absolute security.
10. Data Retention
Personal information may be retained for as long as reasonably necessary to provide Grubo services, maintain transaction and business records, resolve disputes, prevent fraud, comply with legal obligations and enforce agreements.
Information that is no longer required may be deleted or anonymized where appropriate.
11. Account Deletion and User Rights
Users may request deletion of their account and associated personal information through available Grubo account features or support channels.
Some information may need to be retained where required for legitimate business records, fraud prevention, dispute resolution, financial records or applicable legal obligations.
Depending on applicable law, users may also have rights to request access to or correction of their personal information.
12. Children's Privacy
Grubo is not intended for use by children who are not legally permitted to independently use online ordering or payment services under applicable law.
If we become aware that personal information has been collected from a child in circumstances where appropriate authorization was required, reasonable steps may be taken to address the matter.
13. Cookies and Similar Technologies
The Grubo website and web-based services may use cookies, local storage and similar technologies to maintain sessions, remember preferences, improve functionality, provide security and understand service performance.
Browser settings may allow users to control certain cookies.
14. Third-Party Services
Grubo may use third-party technology providers for functionality such as maps, authentication, notifications, analytics, hosting and payment processing.
These providers may process information according to their own privacy policies and applicable agreements with Grubo.
15. Restaurant and Delivery Partner Information
Restaurants and delivery partners may provide additional business or operational information, including identification, contact information, restaurant details, payment or payout information, delivery information and other information required to operate on the platform.
Grubo may process this information for account verification, platform operations, payments, settlements, safety, fraud prevention and support.
16. Changes to This Privacy Policy
Grubo may update this Privacy Policy when services, technology, legal requirements or business practices change.
The latest version may be published through the Grubo website or applications together with an updated revision date.
17. Contact Us
For privacy questions, account deletion requests, complaints or requests concerning personal information, users may contact Grubo through the official support channels provided on the Grubo website or applications.
By using Grubo, you acknowledge that you have read and understood this Privacy Policy.
